Terms of Service

Last updated: 15.07.2026

1. General

These terms govern the ordering and provision of Moving24 OÜ services (reg. 16978239, VAT EE102734342, Tartu mnt 2, 10145 Tallinn). By placing an order the client confirms they have read and accept these terms.

2. Services

We provide moving and transport services: private and business moves, transport of furniture and heavy or oversized items, packing, and one-off removal and disposal of old furniture, junk and already generated construction waste. We do not provide regular household or construction waste collection or container haulage.

3. Orders and booking

You can order by phone, email or the web form. The initial price is an estimate; the final agreement is confirmed before work begins. A booking is confirmed once we confirm it.

4. Pricing and payment

Each order is calculated individually (volume, floor, lift, distance, parking). Waste treatment fees are calculated separately from carrying and transport, and the total price is confirmed before work begins. There are no hidden fees. Payment by cash, bank transfer or card. Packing materials are charged separately per the current price list.

5. Cancellation and changes

An order may be changed or cancelled with reasonable notice before the agreed time. For late cancellation we may charge for reasonable costs already incurred.

6. Client obligations

The client provides accurate details (addresses, floor, lift, volume) and ensures access and, where possible, parking. As part of a move, we do not carry hazardous, prohibited or perishable items, cash or valuables. Hazardous-waste removal must be booked separately and agreed before work begins. Please take personal documents with you; business archive transport is agreed separately.

7. Liability

We handle items with care and are liable for damage caused by our fault under the Estonian Law of Obligations Act. We are not liable for damage arising from the client's improper packing, hidden defects or the nature of the items, nor for damage that existed before the move.

8. Claims

Report visible damage immediately at handover and record it at that time. Submit a written claim with photos within 7 days to moving24ee@gmail.com.

9. Force majeure

We are not liable for delays or non-performance caused by circumstances beyond our control (natural events, traffic congestion, official restrictions, etc.).

10. Personal data

We process personal data in accordance with the privacy policy.

11. Governing law and disputes

Estonian law applies. Disputes are resolved by negotiation; failing agreement, by the Consumer Disputes Committee or Harju County Court.

12. Changes

We may update these terms. The current version is always available on this page.

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